Customer Service Supervisor
MINIMUM QUALIFICATIONS: Bachelor’s degree in business administration, Electronic Engineer or a related field. Excellent written and verbal communication skills in English, with the ability to effectively communicate with internal teams, external customers, and global partners. Strong organizational skills with the ability to prioritize multiple projects and manage competing deadlines. 2–4 years of experience as a Customer Service Supervisor or similar leadership role overseeing order entry, inbound/outbound call center operations, and/or inside sales support for U.S.-based customers. Demonstrated customer service leadership experience with strong problem-solving and decision-making abilities. Ability to identify business needs, recommend solutions, and drive continuous improvement. Self-motivated with excellent organizational skills and the ability to manage multiple priorities. Experience working with ERP systems, preferably Oracle, including order management and customer service-related transactions. Ability to travel as required within the United States. DESIRED QUALIFICATIONS: Master’s degree in marketing, Management Information Systems, Business Administration, or a related field. Working knowledge of irrigation products, systems, industry practices, and customer requirements. Proficiency with PeopleSoft, Oracle, Microsoft Office (Excel, Word, Outlook, PowerBI), and other business applications. Demonstrated success leading teams in a collaborative environment, with strong coaching and leadership skills. Strong analytical and problem-solving abilities, with the capability to identify issues, develop solutions, and deliver timely results that support customer needs.
Agosto 10 2026 en Tijuana
