E-Commerce Customer Service Manager

We’re a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences. As we scale, we’re looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.

Role Overview

This role combines team leadership, tactical execution, and high-level collaboration. You’ll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.

Key Responsibilities:

- Lead and mentor the customer service team, promoting a culture of responsiveness and empathy

- Manage day-to-day operations across digital platforms with attention to efficiency and quality

- Build and optimize support systems using Shopify and return platforms; ShipStation experience a strong plus

- Collaborate closely with senior leadership to communicate customer trends, challenges, and opportunities

- Generate reports and data-driven recommendations for improving customer satisfaction

- Coordinate cross-functionally with logistics, tech, and marketing departments to improve experience

What do we offer?

- Competitive salary and performance incentives

- Flexible scheduling and remote collaboration opportunities

- Professional growth in a dynamic, supportive environment

- Employee discounts on all products