International Customer Service Rep

We are seeking a highly skilled and customer-focused Customer Service Rep to join our Team.

The Customer Service Rep will provide exceptional service to customers via phone, email & chat, providing quote, pricing, products information and order status to customer and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries, concerns and complaints in a timely and professional manner.
• Provide accurate information about products, pricing, status of orders and follow ups.
• Accurately enter customer purchase orders in the system.
• Follow ups on open order, lead times and ship dates.
• Communicate effectively with customers, colleagues and management.
• Active listening to understand customer needs and concerns.
• Accurately document customer interactions in CRM Software.
• Resolve issues efficiently, escalating complex problems to senior team members or management.
• Prepare shipping documents for international orders.