IT Analyst

Provides technical support and consultancy for IT systems and end-user technology across manufacturing and administrative areas. Supports PCs, printers, labeling systems, production equipment connectivity, and site infrastructure, ensuring reliability and continuity of operations. Works closely with business users and corporate IT teams to resolve technical issues, support system changes, execute projects, and maintain stable and standardized IT solutions.

RESPONSABILITIES:

• Register all support activities in the ticketing system or other service desk platforms.
• Provide advanced technical support for PCs, laptops, peripherals, printers, and production-related devices.
• Troubleshoot and resolve hardware, operating system, connectivity, and printing-related issues; escalate and follow up as needed.
• Install, configure, image, and maintain PCs and workstations.
• Support Windows operating systems, drivers, software installations, and standard corporate applications.
• Support printing systems, label printers, and related production printing configurations.
• Support user access, workstation setup, and basic system configuration.
• Participate in system upgrades, installations, migrations, and testing in collaboration with corporate IT teams.
• Support and administer CCTV and door access control systems.
• Execute and manage backups of critical production PCs.
• Assist with network-related troubleshooting, including workstation connectivity and basic infrastructure validation.
• Support hardware deployment, equipment replacement, and workstation standardization.
• Participate in IT projects, production transfers, expansions, and new workstation implementations.
• Create and maintain technical documentation and knowledge base articles.
• Identify opportunities to improve reliability, standardization, and support processes.
• Contribute to knowledge sharing within IT and with business areas.
• Participate in departmental and general meetings.