North American Production Sharing de México, S.A. de C.V.

North American Production Sharing de México, S.A. de C.V.

Administración de maquiladoras.

Giro

Maquiladora (Export.)

Actividad principal

Administración de maquiladoras.

Número de empleados

10000

Sitio Web corporativo

Información

North American Production Sharing (NAPS) assists companies to set up and manage, on an ongoing basis, their own operations in Mexico. Through economies of scale, NAPS is positioned to offer clients excellent personalized service, technological tools to remotely monitor their factories, and full compliance with all the laws of Mexico. Mexico offers an affordable and highly qualified labor force and an ideal location to supply North American markets. Aside from manufacturing operations, NAPS is experienced in establishing BPO, customer support and call centers. NAPS operates primarily in Mexico, in the areas of Tijuana, Mexicali, Ciudad Juarez and throughout the Bajio (Guanajuato) region. NAPS Guanajuato specializes in support services in Japanese for Japan based companies. Specialties: BPO, set-up operations, on-going administration, legal /environmental compliance, remote, secure web-based access to metrics, customs import-export, 24/7 security services in Mexico, Payroll, HR / Benefits Admin, local sourcing of materials / inputs.

109 puestos de Trabajo

Customer Care Representative | Pinos

What you need to have: College degree or equivalent experience required. A minimum of 2 years experience in a similar position with a demonstrated ability to communicate effectively through telephone, email and live chat. Must have a passion for customer service! Proficient in relevant computer applications – MS Office (Outlook, Excel, Word); experience with ERP systems, Freshdesk, Shopify and NetSuite. Knowledge of customer service principles and practices. Must be a strong customer advocate, willing to go the extra mile to ensure customer satisfaction. Ability to quickly assimilate and apply relevant product knowledge to solve customer challenges. Strong teamwork and interpersonal skills are required. Knowledge of Apple products and/or experience with mobile devices (smartphones, MacBooks and tablets) is preferred. Key Competencies: Ability to turn a customer issue into a win-win for the customer and the brand Strong verbal and written communication skills. Teamwork and interpersonal skills Skilled at managing escalated situations and determining appropriate actions and exceptions. Organizational skills Attention to detail. Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take. Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment. Ability to work independently with minimal supervision yet participate as a team member with a willingness to help as needed. Initiative Resilience Sense of urgency

Septiembre 24 2026 en Tijuana