Tijuana, Baja California- Beneficios de acuerdo a la LFT
Giro
Textil y Vestido
Actividad principal
Textil
Número de empleados
1
Sitio Web
Descripción y detalle de las actividades
We are looking for an enthusiastic Junior Technical Support Specialist to join our growing IT team. In this role, you will be the first line of defense for resolving hardware, software, and network issues while providing exceptional customer service.
- Previous corporate experience is required (minimum 2 years). We are willing to train the right candidate who has a solid technical foundation and excellent communication skills.
Key Responsibilities
• Provide Tier 1 support via phone, email, and chat using our internal ticketing system (Azure DevOps).
• Diagnose and resolve hardware, software, and connectivity issues on Windows devices.
• Assist users with Microsoft 365, Google Workspace, password resets, and Outlook-related issues.
• Guide non-technical users through step-by-step remote troubleshooting sessions.
• Escalate complex technical issues to Tier 2 Support when necessary.
Experiencia y requisitos
• Fundamental knowledge of operating systems (Windows and macOS) and basic networking concepts (Wi-Fi, TCP/IP, DNS).
• Strong hardware troubleshooting skills (peripherals, PC components, and printers).
• Exceptional customer service skills, with the ability to remain calm and patient in challenging situations.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms.
• CompTIA A+ certification or the Google IT Support Professional Certificate is preferred but not required.
• Intermediate English proficiency.
• Knowledge of Google Apps Script programming is a plus but not required.
Beneficios
Número de vacantes 1
Área Administración
Contrato Permanente
Modalidad Presencial
Turno Diurno
Jornada Tiempo Completo
Salario mensual neto $12,344 - $13,000 MXN
Estudios Carrera con título profesional
Inglés Hablado: Intermedio, Escrito: Intermedio
Disponibilidad p. viajar No